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Digitale Fallakte &
Statistics software

Digitale Fallakte & Statistiksoftware

English

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INTER­VENT

for over 18 years
Die digitale Alternative zu Karteikarten, Excel & Co.



The digital alternative
zu Karteikarten, Excel & Co.

The standard software service (SaaS) for digital case files in the help system EU directive 2024/1385 to combat violence against women and domestic violence and the Istanbul Convention.

Intervention is the software for recording case data and statistical analysis for your intervention center, women's shelter, advice center for victims of sexual violence and school social work. She supports the implementation of the state laws protecting against violence.

Hotline: +49 (0)391 / 5 49 59 39

Request a quote
e-mail
For Demo (FSH)
3 good reasons

for your digitization task

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1. Time saving

The database-based case file in INTERVENT enables significant time savings compared to analog case management. The fast and precise data capture allows employees to spend more time directly addressing the needs of those affected, rather than being occupied with time-consuming administrative tasks.

2. Consistency

Compared to manual statistical data transfer and merging of multiple sources, INTERVENT significantly reduces error susceptibility. The software minimizes the risk of transmission errors, incomplete records, or incorrect information. The precise capture and storage of data ensure a reliable and consistent database. This is crucial for the reliability of reports and statistics that provide an accurate insight into the work of your organization.

3. Timeliness

INTERVENT enables the creation of daily updated statistics, which is particularly important for tracking current trends and developments. The ability to access current data at any time allows for quick adjustment of strategies and measures. This is especially relevant in dynamic work environments where quick decisions need to be made. The integrated reporting module allows for effortless creation of annual reports as well as spontaneous analyses at any desired time.

The widespread use of INTERVENT not only enables a more efficient way of working, but also, through the extensive standardization of capture masks, ensures nationwide comparability of all data.

Therefore, intervention!

FAQ - questions and answers

on security, usability, costs and requirements

Who has access to my case files?

There are 3 roles with the following rights:

  1. Advising the institution (role 1)
    1. may completely view, edit and delete all case files in their own institution
    2. is allowed to create anonymous statistics for its own institution
  2. Administration of the facility (role 2)
    1. no access to case files
    2. is allowed to create anonymous statistics for its own institution
    3. may create, change and delete advisory access (role 1) for their own institution
  3. Coordination office (role 3)
    1. no access to case files
    2. may create anonymous statistics of all women's shelters in their own federal state using INTERVENT
    3. no rights to create new consulting, administration or coordination accesses

All roles of a specific country instance of INTERVENT are part of a common workspace and differ by their permissions.

Who assigns the role rights?

Role rights can only be assigned or changed in the administrative backend by authorized persons from the software provider.

An AV contract regulates the group of people and the authorizations of the software provider for assigning role rights.

Where is the data stored?

The personal data is stored encrypted in a database. The database server is located in a large German data center, which is certified according to ISO27001 and meets the highest security standards. Backups of the encrypted database are stored on a server in Frankfurt. No data is stored on your local system.

Ist INTERVENT GDPR compliant

INTERVENT enables GDPR-compliant work. We follow the recommendations of the BSI standards. Our company is controlled by external data protection officers (DPOs) and information security officers (ISBs). Internally, we already work according to the standards of ISO 27001 and live IT baseline protection. Experienced experts, who we can provide upon request, ensure safe operation within the facilities. All new and further developments implement the current state of the art.

Is Intervent user-friendly and barrier-free?

The modern user interface is easy to understand and largely eliminates possible incorrect entries. Pop-up boxes with help texts provide additional information in some places when touched with the mouse. The usability of the program has been tested for many years and is confirmed by users. During development, attention was paid to maximum accessibility.

Is it possible to switch to INTERVENT?

In principle, we adapt INTERVENT to the content needs of the facilities. If existing data is already available in a structured data format, we can assign it to the appropriate INTERVENT data fields at the database level and import it for you based on effort calculation.

We also have an outpatient counseling center.

If you run an outpatient counseling center at the same time in your women's shelter, it is possible to work together on case files. The advice center can also use its own click counter, which is activated separately for this purpose, to collect statistically relevant data, which can be evaluated separately and anonymously by a higher-level coordination office.

What are secure passwords?

Always generate individual passwords with a random generator. A secure password consists of at least 12-16 characters and includes uppercase/lowercase letters, numbers, and special characters. Some basic rules can be found in the PDF fact sheet from the BSI. The BSI also recommends the Using a password manager.

What does INTERVENT cost?

Operating a cloud-based software with sensitive data requires appropriate infrastructure from the provider. The costs for personnel, technology, data protection, support, updates, and management are proportionally distributed to all users and calculated at a low monthly price per user. A one-time setup fee is charged for the initial setup of district names and access data. Special requests, extensions, or changes are calculated separately at the current daily rate.

We are happy to provide you with exact prices upon request via email to fragen@intervent-statistiksoftware.de or by phone at 0391-5495939.

Why is it safer to store case files in the cloud?

In general, one's own infrastructure typically has a significantly lower security level than professionally maintained server farms of cloud service providers. Particularly in Germany, strict data protection rules apply. Countless employees are dedicated full-time to the development of defense mechanisms and data security. In a counseling center, thefts of printed case files from unlocked shelf folders would be significantly easier and more consequential. Often, there is no personnel at all in counseling centers responsible for internal security.

Which Windows version is required?

INTERVENT operates browser-based and is independent of the operating system and its version. For security reasons, an up-to-date operating system and a well-secured browser are always recommended.

Is internet required?

Yes. However, a connection with average speed (e.g. DSL, LTE) is sufficient.

Can case files be transferred to other institutions?

The Violence Assistance Act (GewHG) Provides for the possibility that case files and information from persons affected by violence can be transferred between institutions in order to ensure continuous care.

In the future, ownership of case files can be transferred from one institution to another institution of the same type within a federal state.

For the transfer to INTERVENT versions of other federal states, an export of structured data is planned. Individual requirements of the General Data Protection Regulation (GDPR) must be met. and des Federal Data Protection Act (BDSG) and the database structure of the target institution must be taken into account.

If personal data is to be transferred, the verifiable consent of the person concerned must be obtained beforehand.

The structured data can then be encrypted and transmitted to other facilities via a secure transmission path.

Are individual statistics possible?

The selection of the statistics tables to be output is firmly integrated in INTERVENT for each role according to the specifications of the contracting authority. The scope of the output anonymous data varies depending on the role, so that each role only transmits the data actually needed. Roles cannot set or change the content of their statistics themselves. For counseling access, there is the possibility to obtain individual case totals by combining filters.

How and where are statistics generated?

Statistics are generated in the front end of the client computer. For this purpose, only anonymous data without personal information is transmitted from the server via an SSL-encrypted connection to the front end and decrypted there with the cross-role key. The scope of data differs per role and is limited to the absolute minimum for coordination offices.

Which virus protection software is recommended?

Choosing appropriate antivirus protection depends on specific needs and preferences. If necessary, the carrier specifies protection software.

AI research (as of May 2025) makes the following recommendations:

  • For comprehensive protection: G DATA Internet Security or Bitdefender Internet Security are excellent choices.

  • For additional features: Avira Prime and McAfee Total Protection In addition to basic protection, they offer useful extras.

  • For free basic protection: Bitdefender Antivirus Free is one of the best free options.

Convincing functions
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Easy to use and
short training period

The program is largely self-explanatory. If necessary, we will train you before you use it for the first time.

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Convenient input fields and query masks

Intervent offers you standardized masks for recording all important case data. This means you have all of your clients' information at your fingertips with just one click of the mouse.

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Secure, encrypted data storage

Intervent stores all case data in a GDPR-compliant manner on a secured server in an ISO27001-certified data center. Data transmission takes place via SSL encryption. Names and case data are stored separately. With your password, only you can decrypt the assignment. This means that all data is anonymized for third parties.

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Password-protected login including two-factor authentication

Log in securely with your personal access data and use a constantly changing one-time password every time you log in. We recommend FreeOTP as an app.

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Easily manage and archive case data
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Umfassende Auswertungs­funktionen für Arbeits­zeiten, Landkreisstatistik, Polizei­dienst­stellen­statistik, Jahres- und Fallübersichten

The strength of Intervent lies in the statistical analysis of your data. Working hours, consultation history or district statistics - with a click of the mouse you can generate meaningful short overviews in table form that clearly show the extent of the work you have done.

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Automatische Generierung von Rückmelde- und Vermittlungs­protokollen oder Formbriefen (HG&ST)
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Anonymized summary for evaluation by carriers
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Export function to Microsoft Excel® (HG&ST)
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Print function for protocols and case data (HG&ST)

    INTERVENT has been in use in many federal states for over 18 years and is continuously being further developed.

    ST

    Saxony-Anhalt

    MV

    Mecklenburg-Western Pomerania

    TH

    Thuringia

    SL

    Saarland

    NI

    Lower Saxony

    HB

    Bremen

    BE

    Berlin

    Argu­mente für Ihre Digi­tali­sie­rungs­auf­gabe

    Benefits Ministry

    • supports the implementation of the EU Directive 2024/1385 on combating violence against women and domestic violence and the Istanbul Convention
    • provides consistent statistics
    • Meaningful figures from all providers that are available at any time
    • modern digitalization of administration
    • big working time savings
    • scalable range of functions to suit the household budget
    • Data protection compliant
    • secure data hosting in the country of use with ISO27001 certification

    Advantages carrier

    • uniform statistics
    • Meaningful figures from all advice centers available at any time
    • modern digitalization of administration
    • Joint adaptation of the input masks according to your individual needs

    Advantages users

    • secure data management
    • 100% satisfied customers
    • 99.99% failure-free availability 
    • Web application, no installation required
    • GDPR compliant
    • First-time user training
    • minimal training time
    • Fast support for questions, even by telephone

    INTERVENT sets standards in the recording of counseling work and its evaluation!
     

    English is a specialized, software-based service for consulting and coordination centers for the counseling branch “Domestic Violence and Stalking”. It has been steady since 2007 further developed.

    English serves the Nationwide standardized data collection and data analysis. It provides platform-independent, easy-to-use input masks ready and generated by the Output of sorted case overviews until detailed Working time log all required statistical evaluations.

    English thanks to one intuitive data capture for smooth recording and processing of case files.

    No matter whether as individual club or nationwide provider with many regional counseling centers, INTERVENT enables efficient case data management and a complete anonymized evaluation.
     
    The data will be SSL encrypted transferred to the German INTERVENT server and encrypted separately in accordance with data protection regulations saved. The modular structure allows the cost-effective expansion for new areas of consulting. The entry portal is Can be customized country-specific.

    INTERVENT (HG & ST) - FUNCTIONS AND FEATURES

    1. Recording of general case data (e.g. crime scene, police file number, diary number, police measures)
    2. Collection of victim data (e.g. gender, date of birth, origin, source of income, special features, name, place of residence, whereabouts, contact details)
    3. Collection of perpetrator data (e.g. gender, date of birth, origin, source of income, special features, perpetrator-victim relationship, shared apartment, name, place of residence, whereabouts, contact details)
    4. Recording of children (e.g. direct violence, youth welfare office informed, contact person, number of children) As an additional module: KJB – child and youth counseling
    5. Recording the type of access (e.g. self-report, contact broker, police operation)
    6. ongoing documentation (e.g. type of consultation, date, type of consultation, focus of consultation, time recording, distance recording)
    7. Information on legal intervention (e.g. ban on contact and proximity, allocation of accommodation, criminal complaint)
    8. Space for notes (e.g. special features of the case, contact persons, advice notes)
    9. Evaluation of working hours
    10. Evaluation by district
    11. Output of an annual overview
    12. Output of a case overview
    13. Feedback fax
    14. Operator fax
    15. Log of case files
    16. Print function